Royal Mail failed to deliver Christmas letters and parcels to 16 million customers, Citizens Advice said. The figure is 50 % higher than in 2024 and the worst in five years. The watchdog added that 5.7 million people missed important documents, including health appointments and legal notices. Anne Pardoe, head of policy at Citizens Advice, called the company’s performance unacceptable. Ofcom is under pressure to tighten enforcement. The problem follows the 2025 takeover of Royal Mail’s parent by Czech billionaire Daniel Křetínský. Prices of first‑class stamps have more than doubled since 2020. Royal Mail has not met its delivery targets since 2017 for first‑class and 2020 for second‑class. Title: Royal Mail misses Christmas deliveries for 16 m customers, Citizens Advice says

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