Eurostar refuses to honour full expenses claims after a power failure in the Channel tunnel that stranded thousands of passengers in December. Passengers stranded at Brussels station were told to find hotels and were given leaflets promising reimbursement for accommodation, food and transport. The company offered a £120 voucher instead of the £1,744 owed for a single passenger’s expenses. The passenger, identified only as CD, bought new tickets for €1,230 after the rebooking page showed no availability for two days. EU rail passenger rights oblige operators to cover reasonable expenses and Eurostar’s terms promise 75% of the fare in vouchers or 50% in cash for delays over 180 minutes. Eurostar’s response has been described as an apology for delayed claims rather than full settlement. The company acknowledges it owes just over €2,000 for food, board, transport and compensation but says it is still processing cases. The Guardian reports that other passengers have filed similar complaints on social media.

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